Update on calendar problem

Posted by on Dec 18, 2013 in Products | 2 comments

If you read my blog post titled, Disappointment with calendar vendor on December 5th, you’ll know why I suspended selling my 2014 calendar for the rest of the year.  I thought I would provide a follow up to that post after receiving the following message from Erin at Lulu:

“Dear Patricia,  I hope this email finds you well. I’m writing through your support case to let you know that we investigated the pink strip on calendar issue further with our print provider, and they were able to locate the source of the defect on a specific machine.  They were able to fix this on their end and calendars are now printing properly without the pink strip. We are working to replace misprinted calendars for any customers who contact us to report this problem.  I just wanted to reach out and let you know that this has been fixed and apologize again that we weren’t able to resolve this while I was working directly with you. We want to thank you again for bringing it to our attention, as your case was very helpful in identifying the problem and working to find a resolution.  Thank you so much for using Lulu and please don’t hesitate to contact us should you need any assistance in the future. I hope you have a great day. “

After a friendly exchange with Erin, I received a couple of coupons worth a total of 65% off.

I was very happy to hear back from Lulu and know that they worked at finding a solution to the printing problem.  It says a lot for them as a company and for that, I really appreciate it. Good to know that there are companies out there that provide excellent customer service and take pride in their company.

Though I missed out on about two weeks of calendars sales, I decided to go ahead an reactivate my archived 2014 calendar within my account at Lulu.  If you still need a calendar for the new year, click here to order.

Calendar flyer

2014 Calendar – Click to order

 

2 Comments

  1. Glad to see this resolved… but I can’t help but think it should have been fixed a bit sooner in the process. I guess they are stuck with whatever they get from the labs they’ve hired, but clearly something went wrong here.

    • Thanks Michael for your comment. You are so right. Each time they sent another box, I grew more disappointed to find the same problem.

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