“You don’t take a photograph, you make it.”
~ Ansel Adams
This is my third year using Lulu.com for the printing of my annual calendar. I usually order one for myself before letting the public know that they are ready to order online. I also collect orders to make a large order for friends, family and people in my local area. My first order I didn’t notice a pink line along the left border of the date pages, so I placed an order for twenty-five. When they arrived, all of them had the pink line as well as a couple of ink marks on two covers. I contacted Lulu support and they promptly apologized and sent a replacement bundle.
The second batch had the same problems on every calendar but a little lighter in color. I once again contacted Lulu support and received the same prompt attention. A third order was sent out. Lulu support did tell me that they would let their vendor know so that they could watch the order carefully. This was news to me that Lulu doesn’t do the printing, it is done by another company. I’m not sure who their vendor is, but it’s pretty sloppy quality control.
Naturally, I thought the third time would have to be a charm, it was not. The very same problem existed on each of the calendars. I was very disappointed, to say the least. The support team member at Lulu said they were in touch with their vendor and they think they have figured out the problem and requested another printing. By this time, I had to say no. I had no faith that the calendars would be printed correctly.
The way I see it is this, a calendar for a photographer should be of good quality. It can’t be cheaply constructed. For that reason, I’ve removed the ability to order the calendar online. I feel bad that I have recommended Lulu to other photographers that have asked me where I get the printing done. I do hope others don’t have the same experience and that Lulu’s vendor will get the problems resolved. I have to say that Lulu has really good customer support and I was impressed with how prompt they were with handling my case. Each time they requested pictures and verified that indeed, there were problems that needed to be addressed. I never got the feeling that they were irritated with me or that they thought I was acting too picky. That said, they lost me as a customer.
If you are a photographer, I’d love to know where you get your printing done and what has been your experiences.Read More
I have some special pricing on my online shops that I wanted to tell you about. Now’s the time to take advantage of the following sales!
On my portfolio website take 20% off using code BLACKFRIDAY2013 until December 2, 2013.
If you are a lover of Etsy, I have an active shop there as well. Visit my Etsy Shop. Take 20% off using code BLACKFRIDAY2013 until December 2, 2013. While you are there, check out my Closeout Sale section, I have some ridiculous prices there to move inventory!
Take 15% off any print or product on my Fine Art America shop. Use code JDMYCT upon check out. Discount good until the end of December. Be sure and check the Fine Art America website to see their shipping cut off dates to arrive in time for Christmas.
Happy Shopping!Read More
I am so thankful for all of you and that I can share my photos with you! I hope you can enjoy time with your families and friends today.
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